Privacy Policy

1. Information We Collect

Personal Information You Provide: When you contact us for travel assistance, we may collect:

• Full name, phone number, email address
• Travel details (flight numbers, dates, destinations, reservation codes, passenger names)
• Payment information (if service fees apply – processed via secure third‑party payment processors)
• Any other information you voluntarily share during calls, emails, or web forms

Automatically Collected Information: When you visit our website, we may collect usage data such as IP address, browser type, referring pages, and timestamps via cookies and similar technologies to improve user experience.

2. How We Use Your Information

We use the information we collect to:

• Provide independent travel assistance (flight help, cancellations, modifications, cruise support, car rental inquiries)
• Respond to your calls, emails, and support requests
• Process any applicable service fees and send confirmations
• Improve our customer service and website functionality
• Comply with legal obligations and prevent fraudulent activity

Important: We do NOT sell your personal information to third parties. We do not share your data with airlines or travel providers unless you explicitly authorize us to assist on your behalf (e.g., helping you contact an airline).

3. How We Share Information

We may share your information only in limited circumstances:

• With your consent: When you ask us to help modify a booking or communicate with an airline/cruise line, we may share relevant details as needed to assist you.
• Service providers: We use trusted third‑party tools (email platforms, call analytics, secure payment gateways) that process data only on our behalf and under strict confidentiality.
• Legal requirements: If required by law, court order, or to protect our rights or the safety of others.

We do not share your information for marketing purposes with any travel brand, airline, or external advertiser.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the site. We do not use cookies for cross‑site tracking or advertising retargeting.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Call recordings (if any) are stored temporarily for quality and training purposes and are deleted according to our retention policy.

6. Your Privacy Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

8. Third‑Party Links

Our website may contain links to external websites (e.g., airlines, travel resources). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.